Septic Emergency? Call now.
One number, answered around the clock. After our office hours a real person answers the emergency line and our on-call manager calls you back.
Call this number
(207) 439-1250
Answered 24 hours a day, every day of the year.
What counts
When to call instead of waiting for morning
Sewage backing up indoors
Anything coming back up through a drain, a toilet or a floor drain. Do not wait on this one.
A high-water alarm sounding
The pump has stopped keeping up. Silencing it and going to bed is how a bad night becomes an expensive week.
Standing waste in the yard
Surfacing over the tank or the leachfield is a health issue as much as a plumbing one.
A frozen line in winter
A frozen sewer main or water line does not thaw on its own, and the pressure behind it keeps building.
What happens when you call
Three steps, no phone tree
Someone picks up
During office hours that is our staff. After hours a real person answers the emergency line and our on-call manager calls you back.
Your details get taken
Name, address, phone and what the system is doing. Have the tank location handy if you know it.
The on-call tech is contacted
The service reaches the tech on call right away rather than leaving a message for the morning.
While you wait
Three things that help
None of this fixes the problem. It keeps it from getting worse before the truck gets there.
- Stop running water. No laundry, no dishwasher, no showers until we have looked at it.
- Keep people and pets away from any standing waste, indoors or out.
- Clear a path to the tank or the cleanout if you know where it is.