Privacy Policy

This policy describes what information we collect through this website and what we do with it. The short version: we use what you send us to do the work you asked for, and we use the analytics and visitor identification tools described below to understand who visits the site and to follow up with them.

What we collect

When you submit the request-service form, we receive what you type into it: your name, phone number, email address, town or ZIP code, the service you need, whether it is an emergency, and anything you write in the message field.

Like most websites, our hosting provider also keeps standard server logs (such as IP addresses and pages visited) for security and performance purposes.

What we use it for

• To respond to your request and schedule or perform the service you asked about
• To contact you about your service, including maintenance reminders if you are on a pumping schedule
• To keep records of the work we have done for you

We do not sell the information you give us through our forms. If we use software tools to manage customer records or scheduling, your information is handled by those tools solely on our behalf.

Cookies and analytics

This site uses Google Analytics, Google Ads measurement and Microsoft Clarity to understand how visitors use it and whether our advertising is working. Those tools set cookies and record visits by page, device type and general location. They do not receive your name, phone number, email address or message from our forms. You can limit this with your browser’s cookie settings or with Google’s opt-out tools.

Visitor identification

This site also uses a visitor identification service provided through our marketing agency and its data partners. When you visit, the service collects your IP address, cookies, browser details and the pages you view. It may match that visit to details its partners already hold. For homeowners that can include your name, email address or mailing address. For people visiting on behalf of a business, it can include your name, job title, work email address, company and LinkedIn profile. This can happen even if you did not fill in a form.

We use those details to follow up with information about our services, by mail, email or online advertising. We do not sell them.

Your choices

• The visitor identification service does not run if your browser sends a Global Privacy Control signal.
• You can opt out directly with our data partners: consumer identification opt-out and business identification opt-out.
• Every marketing email includes an unsubscribe link.
• Or ask us directly and we will stop contacting you and delete the details we hold.

How long we keep it

Service records are kept as long as we serve your property, because a septic system’s history is genuinely useful to whoever maintains it. If you want your contact information removed, ask and we will remove it.

Questions

Email office@allthingsseptic.com or call (207) 439-1250 and ask for the office. A person will answer.